Customer Experience Platform
The smarter way to run your customer flow
SmartHub unifies appointments, queues, digital signage, and visitor management into one modular platform — built for businesses in Puerto Rico.
SmartHub unifies appointments, queues, digital signage, and visitor management into one modular platform — built for businesses in Puerto Rico.
Each module works standalone or together. Start with what you need today and expand as you grow.
Online appointment booking with self-service check-in, priority queue management, and real-time ticket displays. Reduce wait times and no-shows.
Appointments & QueuesCloud-managed digital signage with drag-and-drop playlists, live queue data overlays, and remote display monitoring from any browser.
Digital SignageVisitor registration and management with badge printing, blacklist screening, evacuation lists, and automatic host notifications via SMS.
Visitor ManagementInternal service request and task management with assignment workflows, equipment tracking, and real-time status updates across teams.
Task ManagementDigital forms builder with dynamic fields, kiosk-compatible anonymous submissions, and centralized response management for any department.
Digital FormsOne login. One dashboard. One platform. SmartHub modules share data, users, and sites — giving you a complete picture of your operation.
Unified PlatformNot a generic SaaS template. SmartHub was built from the ground up for the way Puerto Rico businesses actually work.
Self-service kiosks for walk-ins and appointments, optimized for ELO touchscreens and Raspberry Pi displays.
Automatic text alerts when a customer's turn is called, appointment reminders the day before, and visitor arrival notifications.
Manage multiple locations from a single account. Each site gets its own queues, schedules, kiosks, and displays.
Granular permissions for admins, agents, and managers. Each user sees only what they need to do their job.
Wait times, service volume, agent performance, and visitor trends — all in real-time dashboards and exportable reports.
SmartHub is available through Ricoh Puerto Rico as a fully supported, professionally deployed business solution.
Tell us about your business and we'll put together the right combination of SmartHub modules for your needs.
We'll get back to you within one business day.
Thank you for reaching out. We'll be in touch within one business day.